FAQs
Frequently Asked Questions (FAQ)
Orders & Shipping
1. How long does shipping take?
Orders are processed within [1-2 business days], and standard shipping typically takes [5-8 business days].
2. How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this to monitor your package’s delivery status.
3. Do you offer international shipping?
Currently, we do not ship internationally. We are working on expanding our shipping options in the future.
4. What should I do if my package is lost or delayed?
If your package hasn’t arrived within the expected timeframe, check your tracking details and contact the shipping carrier for updates. If your issue isn’t resolved, reach out to us at [vwaeofficial@gmail.com], and we’ll do our best to assist.
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Products & Care
5. Why are some bristles shedding from my VWAE brush?
Some initial shedding is normal when you first start using your brush. Our brushes are made with extra bristles to support this, so light shedding will not affect performance.
6. How should I clean my VWAE brush?
To clean your brush, use a
soft-bristle toothbrush or a comb to
gently remove buildup from the bristles.
For a deeper clean, lightly dampen the
bristles with a mix of water and mild
shampoo, then pat dry immediately.
Avoid getting the wooden base wet
7. Can I use the VWAE brush in the shower?
No, our brushes are made of wood and should not be used in the shower or soaked in water, as this can damage the brush over time.
8. What happens if my VWAE Butter melts during shipping?
VWAE Butter is made with all-natural ingredients and may melt if exposed to heat during shipping. If this happens, simply place it in a cool room at room temperature, and it will return to its normal consistency. The quality and effectiveness remain the same.
9. How should I store VWAE Butter?
Store your VWAE Butter in a cool, dry place away from direct sunlight or heat to maintain its consistency.
10. What material is the VWAErag made of?
Our VWAErag is a luxury durag made from 100% silk, designed for maximum compression, comfort, and style.
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Returns & Exchanges
11. What is your return policy?
Due to the nature of our products, we do not accept returns or exchanges for hygiene and quality control reasons. However, if you receive a defective or incorrect item, please contact us within [7 days]of receiving your order, and we’ll make it right.
12. Can I cancel my order?
Orders may only be canceled if they have not yet been processed or shipped. Once an order has been fulfilled, it cannot be canceled or refunded. Please contact us at [vwaeofficial@gmail.com] as soon as possible if you need assistance.
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General Questions
13. Where can I find tutorials on how to use VWAE products?
Visit our The Process page for step-by-step tutorials on brushing techniques, product application, and maintaining your waves. You can also scan the QR code included in your order for direct access to tutorials.
14. How can I contact VWAE for support?
For any questions or concerns, reach out to us at [vwaeofficial@gmail.com] or DM us on Instagram @vwaeofficial.
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