Shipping and Returns

Shipping Policy

Processing Time

• Orders are processed within [1-2] business days (excluding weekends and holidays).

• You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Times

• Standard Shipping: $4.99 | Delivery: 5-8 business days

• Free Shipping: Available on orders over $60

Please note: Shipping times are estimates and may vary due to carrier delays beyond our control.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can track your package using the provided link.

Lost, Stolen, or Delayed Packages

VWAE is not responsible for lost, stolen, or delayed packages once they have been shipped. If you experience an issue, please:

1. Check your tracking details.

2. Contact the shipping carrier for updates.

3. If your package is marked as delivered but not received, check with neighbors or your local post office.

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Returns & Refunds

All Sales Are Final

Due to the nature of our products, all sales are final—we do not accept returns or exchanges for hygiene and quality control reasons.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, we will work to resolve the issue with a replacement or store credit. Please follow these steps:

1. Contact us at [vwaeofficial@gmail.com] within [7] days of receiving your order.

2. Provide your order number and clear photos of the issue.

3. If approved, we will offer a replacement or store credit based on the situation.

Order Cancellations

• Orders can be canceled only if they have not been processed or shipped.

• Once an order is shipped, it cannot be canceled or refunded.

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Contact Us

For any questions or concerns, reach out to us at [vwaeofficial@gmail.com] or DM us on Instagram @vwaeofficial.