Refund Policy

Refund & Return Policy

All Sales Are Final

At VWAE, we take pride in providing high-quality, carefully crafted products to enhance your wave journey. Due to the nature of our products, all sales are final, and we do not accept returns or exchanges for hygiene and quality control reasons.

Damaged or Incorrect Orders

We strive for 100% customer satisfaction, but if you receive a damaged, defective, or incorrect item, we will make it right. Please follow these steps:

1. Contact us within [7] days of receiving your order at [vwaeofficial@gmail.com] with your order number and a clear photo of the issue.

2. We will review your claim and, if approved, offer a replacement or store credit based on the situation.

Order Cancellations

• Orders can only be canceled if they have not yet been processed or shipped.

• If you need to cancel an order, contact us immediately at [vwaeofficial@gmail.com].

• Once an order is shipped, it cannot be canceled or refunded.

Lost or Delayed Packages

• VWAE is not responsible for lost, stolen, or delayed packages once they have been shipped.

• If you experience a shipping issue, please check your tracking information and contact the shipping carrier directly for further assistance.

• If your package is marked as “delivered” but you have not received it, check with your local post office, neighbors, or building management.

Contact Us

For any questions or concerns about your order, please reach out to us at [vwaeofficial@gmail.com]or DM us on Instagram @vwaeofficial.